Shipping & Returns
What shipping options do you offer?
- Humatrope and Norditropin are sent over night in insulated coolers with ice packs. Xerendip is shipped in regular mail unless otherwise specified. All Non-HGH orders are sent regular mail as well.
- Shipping cost is fixed $50 USD for HGH orders and $20 per order for all non-HGH orders. If you select non-HGH shipping for Humatrope, Norditropin, or Genotropin, you will be charge an extra $30 for HGH shipping.
How long will it take to receive my order?
After receiving your payment, your order is dispatched within 48 hours. Delivery time is over night for Humatrope and Norditropin and generally 2-4 business days for all other orders Given transit times are average, we can't guarantee these times. Shipments take approximately 1 week to be delivered.
What is your reship policy?
In case that customer doesn't receive their parcel, we will offer 50% refund or credit towards future purchases (you must provide customs seizure letter), in many cases we will also offer free reship of complete order (this is left at our discretion).
Do you ship to all countries?
Unfortunately we can't ship to countries outside of Mexico. If you live outside of Mexico and our not visiting Mexico soon, please call us direct at 800-301-6486.
List of countries where HGH is controlled:France, Sweden, Canada, Australia, Norway, and Finland
How will my order be packaged?
packages are shipped in an insulated container with ice packs. We ship all products in original manufacturers packaging, including boxes.
Can I import your products?
In general most countries have a policy which allows the importation of up to 3 months supply of a given medication, as long as it is for personal use. You can obtain information on the applicable importation policy by contacting your countries Customs authority